Privacy Policy
Last Updated: June 2026

Our Commitment to Privacy
iSight Townsville are committed to protecting the privacy and confidentiality of your personal and health information. We comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and any applicable health records legislation. This Privacy Policy explains how we collect, use, disclose, store, and manage your personal information and health information.

What Information We Collect
We may collect personal information including:

    • Date of birth
    • Address
    • Telephone number
    • Email address
    • Medicare details
    • Health fund details
    • Emergency contact details

    We may also collect sensitive health information including:

    • Medical history
    • Ocular history
    • Current medications
    • Clinical examination findings
    • Diagnostic imaging and test results
    • Referral letters
    • Correspondence from healthcare providers
    • Surgical and treatment records

    How We Collect Information
    We collect information directly from you when you:

    • Attend an appointment
    • Complete patient registration forms
    • Contact our practice by phone, email or through our website
    • Provide information to our staff

    We may also collect information from:

    • Referring optometrists
    • General practitioners
    • Specialists and other healthcare providers
    • Hospitals and day surgery facilities
    • Medicare and private health insurers
    • Family members or carers where authorised or appropriate

    Why We Collect Information
    We collect your personal and health information to:

    • Provide ophthalmic care and treatment
    • Arrange appointments and procedures
    • Communicate with you regarding your care
    • Prepare accounts and process payments
    • Comply with legal and regulatory obligations
    • Manage and improve our services

    Without relevant personal and health information, we may be unable to provide appropriate medical care.

    Disclosure of Information
    We may disclose your information where reasonably necessary for your healthcare and practice operations, including to:

    • Referring optometrists
    • General practitioners
    • Other medical specialists
    • Hospitals and day surgery facilities
    • Pathology and diagnostic providers
    • Medicare
    • Private health insurers
    • Government agencies where required by law

    We will only disclose information for purposes permitted by law or with your consent unless otherwise authorised or required.

    Website Information and Cookies
    Our website may collect information about your visit, including:

    • IP address
    • Browser type
    • Pages visited
    • Date and time of access

    This information helps us maintain and improve our website and services.

    Our website may use cookies to improve functionality and user experience. You can adjust your browser settings to refuse cookies if you wish.

    Storage and Security of Information
    We take reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information may be stored in secure electronic medical record systems, secure cloud-based systems, and physical records. Access to information is restricted to authorised personnel who require access in the course of their duties.

    Accessing and Correcting Your Information
    You may request access to your personal information or request correction of inaccurate information. Requests should be made in writing to the reception team. We may require proof of identity before releasing information and may charge a reasonable administrative fee where permitted by law.

    Privacy Complaints
    If you believe your privacy has been breached, please contact us in writing. We will investigate your complaint and aim to respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

    Contact Us
    For privacy enquiries, requests for access to information, corrections, or complaints, please contact:

    Reception

    iSight Townsville
    13–15 Martinez Avenue
    West End QLD 4810 Australia
    Phone: (07) 4755 1633
    Email: reception@isighttownsville.com.au

    Changes to this Policy
    We may update this Privacy Policy from time to time to reflect changes in legislation, technology, business practices, or healthcare requirements. The current version will always be available on our website.